Our commitment in action
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Victims or witnesses of gender-based harassment, don’t hesitate to:
- Alert a STIB-MIVB agent or use an emergency button
- Report the incident on STIB-MIVB.be
- File the complaint to the police
Concrete measures to fight harassment and anti-social behaviour
STIB-MIVB human and technical resources :
- Over 6,000 staff members, including more than 300 security and inspection agents and around 300 multimodal agents to provide information.
- 15,000 cameras across vehicles and stations
- Emergency call points in stations and on trams and metros
- Emergency buttons on buses
- Direct contact with STIB-MIVB security services in all vehicles via drivers or our agents in stations
- A 24/7 security service operating all year round, ensuring rapid intervention
Prevention trough education
To encourage young people to adopt the right behaviour on public transport, STIB-MIVB agents regularly meet them in schools, during activities or via associations. Awareness of sexist and sexual harassment is one of the topics covered.
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Safety survey
Each year, STIB-MIVB conducts a safety survey to improve our service. This survey asks passengers about their experiences on the network, including incidents of harassment.
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Support for victims
STIB-MIVB employees in contact with passengers are trained and made aware of sexist harassment and how to assist victims of assault on the network.
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A photo exposition by Natacha Mercier at Porte de Hal/ Hallepoort to reaffirm the place of women in public transport
Support and advice
RainbowHouse
- Reporting incidents/assaults: WhatsApp or text message: +32/492.04.84.84
- By email: fiche@rainbowhousebrussels.org
Stop Violence
Sexual Violence Support Centre (CPVS/ZSG): only for sexual violence incidents that occured less than a month ago (not for isolated harassment).
SOS Viol (only in french)
A special shoot out to...
Thanks to TCL and Sytral Mobilités for their inspiration and collaboration.
For more information :